Frequently Asked Questions
Everything you need to know about our clean fragrances and beauty essentials.
Are Ellis Brooklyn fragrances vegan and cruelty-free?
Yes, all our fragrances and body care products are PETA-certified cruelty-free and vegan. We never test on animals or use animal-derived ingredients.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. Please note that for hygiene reasons, we cannot accept returns on fragrances that have been opened or sprayed.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our reach to more international destinations soon.
What does 'Clean Beauty' mean at Ellis Brooklyn?
Our products are formulated without parabens, phthalates, and many other harmful chemicals. We prioritize safety and sustainability while ensuring high-performance scent profiles.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.
Can I try a scent before committing to a full-size bottle?
Absolutely. We recommend purchasing our Discovery Set or individual 2ml samples to find your perfect match before buying a full-size bottle.